Support

Caloro · Help & contact

Need help with Caloro? Most questions are answered below. If yours isn't, email us — we read every message.

Contact us
Reach a real person at:
hello@caloriecam.app
Typical response time: 1–2 business days.

Common questions

How accurate are the calorie estimates?

They're estimates, not measurements. AI vision does a good job identifying most foods and roughly sizing them from a photo, but real portion, oils, sauces, and cooking method vary a lot. Treat Caloro like a fast, in-the-ballpark helper — not a scale-and-nutrition-label replacement. Menu estimates in particular are approximate.

How much does Caloro cost?

Pricing is shown in the app before you are charged. On iOS, any paid features are billed through Apple's App Store.

The app scanned my food wrong. Can I fix it?

Tap the meal on the Home screen. You'll get an Edit Meal window where you can change the name, calories, and macros. The edited numbers are what count toward your daily totals.

I don't want to take two photos of every meal.

You don't have to. The second photo helps portion accuracy but is completely optional. On iPhone Pro devices with LiDAR, the app uses the depth sensor automatically so no second angle is needed.

How do I delete my account?

In the app: Profile → Delete Account. Type DELETE to confirm. Your profile, meals, activities, water logs, saved menus, and streak history are permanently deleted. This can't be undone.

How do I delete just a single meal?

Home screen → tap the meal → Delete. Or Profile → History → swipe on the meal you want to remove.

My streak reset — why?

The streak counts consecutive calendar days on which you logged at least one meal, in your local time zone. Skip a day and it resets to 1 on your next log. If you think this is wrong (for example, you logged something but the streak dropped), email us with your account email and roughly when — we can investigate.

I forgot my password.

On the sign-in screen tap Forgot password? and enter your email. You'll receive a reset link at that address. Check your spam folder if you don't see it — our sending domain is new and messages sometimes land there while it earns reputation.

I signed in with Apple and now don't remember which email is on the account.

If you chose "Hide My Email," Apple gave us a relayed address that forwards to your real inbox. Email us at hello@caloriecam.app from the address you use with Apple ID and we can help you back in.

Do you share my data or my photos?

No. Photos go to our AI providers (OpenAI for food photos, Google Gemini for menu photos) only for the analysis that produces your result. We don't sell data and we don't share it for advertising. Full detail in the Privacy Policy.

I have a medical condition — is Caloro OK for me?

Caloro is not a medical device and its estimates should not be used to make clinical decisions. If you have diabetes, a food allergy, kidney disease, an active or past eating disorder, or any condition where diet matters clinically, talk to a qualified healthcare professional or registered dietitian before relying on any calorie-tracking app — including this one.

Can I use Caloro on Android?

The web version at caloriecam.app works on any modern browser, including Android. A native Android app is planned but not out yet.

Something's broken. What do I do?

Email hello@caloriecam.app with:

We'll get back to you within a couple of business days.

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Trader information

Caloro is operated by Yotam Shapira, based in Israel · hello@caloriecam.app